Refund policy and terms of service

1. General

1.1 These terms and conditions (“Terms”) apply between you as a customer (“you,” “customer,” or “buyer”) and Hjärtgruppen AB, registration number 5590247952, with the address Årstaskogs väg 9A, 11756 Stockholm, Sweden (“we,” “us,” or “the seller”), when you make a purchase on milistuff.com (“the Website”).

1.2 By placing an order from the Website, you confirm that you have read and accept these Terms.

1.3 These Terms apply to all orders placed by customers residing in Sweden, Germany, Denmark, and Finland.

1.4 To shop on the Website, you must be at least 18 years old or have parental/guardian consent. By accepting these Terms, you confirm that the information you provide is accurate.

2. Orders and Agreement

2.1 To place an order, select the products you wish to buy, add them to your shopping cart, and proceed to the checkout. You will then provide your personal details, delivery address, and choose a payment method.

2.2 A binding agreement is formed once you have completed payment and received an order confirmation via email.

2.3 We reserve the right to refuse or cancel an order if we suspect fraud or other circumstances that prevent us from fulfilling the order under these Terms.

3. Prices and Payment

3.1 All prices are stated in the applicable currency for each country (e.g., SEK for Sweden). Prices include VAT, unless stated otherwise.

3.2 Shipping costs and any additional fees are specified before you complete your order.

3.3 We accept the following payment methods:

• Credit/Debit Cards (VISA, MasterCard, and any other stated on the Website)
• PayPal (if available)
• Direct bank transfer (if available)
• Invoice (if available; subject to credit checks and additional fees)

4. Shipping and Delivery

4.1 Delivery times vary depending on the destination country and chosen shipping method. Normal delivery time within Sweden is 1–5 business days, and 3–10 business days to Germany, Denmark, and Finland, unless otherwise stated.

4.2 We strive to ship orders on time, but delays may occur. If the delivery time significantly exceeds the stated timeframe, we will inform you via email or phone.

4.3 Orders are generally dispatched with a trackable shipping method. You will receive a tracking number if available.

4.4 If delivery is excessively delayed, or if a product can no longer be delivered, you are entitled to cancel the purchase and receive a full refund for the affected product(s).

5. Right of Withdrawal (Refund and Return Policy)

5.1 Scope of the Right of Withdrawal

- As a consumer within the EU/EEA (including Sweden, Germany, Denmark, and Finland), you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection laws.
- You have the right to withdraw from the contract without providing a reason, but you must notify us within 14 days of receiving the product.

5.2 Notification of Return

- To exercise your right of withdrawal, contact us at support@milistuff.com or use the contact form on our Website, clearly stating that you wish to withdraw from the purchase.
- You may use an official EU standard withdrawal form (if available), but it is not mandatory.

5.3 Return Shipping

- You as the customer are responsible for covering the return shipping costs. We charge for return shipping in accordance with our shipping policy, meaning you pay the actual shipping cost to return the product to us.
- Please ensure that the product is properly packaged to avoid damage during transit.

5.4 Condition of Returned Products

- You have the right to inspect the product in a manner necessary to establish its nature, characteristics, and functionality. If the product has been handled beyond this, you may be liable for any diminished value of the product.
- Wherever possible, return the item in its original packaging along with any accessories and instructions.

5.5 Refund

- Once we have received and inspected your return, we will issue a refund within 14 days.
- Refunds will be processed using the same payment method used for the initial transaction, unless otherwise agreed.
- We reserve the right to make deductions for any loss in value if the product has been used more than necessary.
- The return shipping cost will either be deducted from the refund or invoiced separately, depending on the payment method and our agreement with you.

6. Complaints (Defective or Damaged Products)

6.1 If a product is defective or damaged upon delivery, you must contact us in writing at support@milistuff.com as soon as possible, but no later than within a reasonable time from discovering the defect.

6.2 For approved complaints, we will cover the return shipping cost. Please contact us for instructions.

6.3 In the event of a complaint, we adhere to applicable consumer protection legislation. You can learn more about your rights under local consumer protection laws (e.g., the Swedish Consumer Purchase Act).

7. Product Information

7.1 We aim to provide accurate representations of product characteristics, colors, and appearance on the Website. However, variations may occur due to monitor settings, lighting, or other factors.

7.2 We reserve the right to correct any typographical errors, adjust prices, and address stock availability issues.

8. Limitation of Liability

8.1 We are not liable for damages arising from circumstances beyond our control (force majeure), such as natural disasters, wars, strikes, government decisions, or other events that significantly hinder our fulfillment of these Terms.

8.2 We are not liable for indirect, consequential, or financial losses (e.g., loss of profit) to the extent permitted by applicable law.

9. Personal Data and Privacy

9.1 We process your personal data in accordance with our Privacy Policy (please provide a link if applicable) and prevailing data protection regulations (GDPR).

9.2 The personal data you provide is used solely for managing your order, delivering products, and offering you the best possible service.

9.3 You have the right to request information about how we process your personal data, as well as request the correction or deletion of your data, in accordance with applicable legislation.

10. Intellectual Property Rights

10.1 All content on the Website, such as text, images, trademarks, and logos, is owned by Hjärtgruppen AB or its licensors and is protected by intellectual property laws.

10.2 No part of the Website may be reproduced, transmitted, or used for commercial purposes without the written permission of Hjärtgruppen AB.

11. Changes to the Terms

11.1 We reserve the right to modify these Terms at any time. Any changes will be published on the Website together with the date they take effect.

11.2 The Terms that apply to your order are those that were posted on the Website at the time of your purchase.

12. Governing Law and Dispute Resolution

12.1 These Terms shall be governed and interpreted in accordance with Swedish law, without applying the United Nations Convention on Contracts for the International Sale of Goods (CISG).

12.2 In the first instance, any dispute shall be resolved by contacting our customer service to reach an amicable agreement.

12.3 If a dispute cannot be resolved amicably, you may refer it to the National Board for Consumer Disputes (ARN) in Sweden or an equivalent dispute resolution body in your country of residence. You may also use the European Commission’s online dispute resolution platform at http://ec.europa.eu/consumers/odr.

13. Contact Details

Company Name: Hjärtgruppen AB
Registration Number: 5590247952
Address: Årstaskogs väg 9A, 11756 Stockholm, Sweden
Email: support@milistuff.com
Website: https://milistuff.com

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